Terms and Conditions

1. Introduction

Welcome to hiyaorder.co.uk (the “Website”).

These Terms & Conditions govern your access to and use of this Website.

By accessing or using this Website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this Website.

These Terms apply only to the HiyaOrder corporate website.

They do not apply to:

customer orders placed through HiyaOrder-powered Store websites;
food purchases made from Stores;
the relationship between HiyaOrder and Store Operators.

Store Operators who become HiyaOrder Partners are subject to a separate, HiyaOrder Partner Agreement (Including the Website & Software Subscription Agreement).

Please read this Policy together with our:

We recommend that you read these documents together, as they form the legal framework governing your use of this Website and, where applicable, the Services we provide.

2. About HiyaOrder

HiyaOrder provides digital technology solutions designed to help hospitality businesses improve their online ordering, customer engagement and operational capabilities.

Our services may include:

branded Store Websites;
online ordering technology;
ordering systems;
customer management tools;
payment integrations;
transaction processing solutions;
analytics and reporting;
marketing tools;
future technology products and services.

HiyaOrder provides technology solutions only.

Unless expressly stated otherwise, HiyaOrder does not operate, own or manage the food businesses that use our Platform.

3. Using This Website

You agree to use this Website responsibly and only for lawful purposes.

You must not:

misuse this Website;
attempt unauthorised access;
introduce viruses or malicious software;
interfere with Website operation;
copy or extract Website content without permission;
use automated systems to collect Website information without consent;
submit false, misleading or fraudulent enquiry information.

We reserve the right to restrict access to this Website where misuse or unlawful activity is suspected.

4. Website Information

We aim to ensure that information published on this Website is accurate, current and useful.

However, information regarding:

Platform features;
pricing;
subscription plans;
promotional offers;
availability;
integrations;
case studies;
benefits and results;

is provided for general information purposes only and may change from time to time.

Nothing on this Website constitutes a binding offer, guarantee, promise of business performance or contractual commitment unless expressly agreed in writing.

5. Enquiries & Becoming a HiyaOrder Partner

Submitting an enquiry through this Website does not create a contractual relationship between you and HiyaOrder.

Information provided through enquiry forms, demonstrations or discussions is used to understand your requirements and determine whether HiyaOrder services are suitable for your business.

A formal relationship begins only when:

onboarding requirements have been completed;
commercial terms have been agreed;
applicable subscription details have been confirmed; and
the HiyaOrder Partner Agreement has been accepted.

6. Pricing, Subscription Plans & Promotional Offers

Information about HiyaOrder pricing, plans and offers may be displayed on this Website.

Pricing may include:

Store setup fees;
subscription fees;
transaction processing fees;
optional services;
promotional offers;
trial periods.

Prices and promotional offers may change from time to time.

Any specific pricing, discounts, trials or commercial arrangements offered to a Store Operator will be confirmed during onboarding and governed by the HiyaOrder Partner Agreement.

7. Free Trials & Promotional Offers

From time to time, HiyaOrder may offer promotional trials or introductory offers.

Unless otherwise stated:

trial periods are subject to specific eligibility requirements;
promotional offers may have expiry dates or conditions;
HiyaOrder reserves the right to modify or withdraw offers;
continued use after a trial period may require acceptance of applicable subscription charges.

Full details will be provided before any ongoing subscription commitment begins.

8. Subscription Cancellation & Refund Summary

HiyaOrder subscription services are governed by the HiyaOrder Partner Agreement.

Unless otherwise agreed:

subscription fees are payable according to the agreed subscription plan;
cancellation requests must follow the cancellation process stated in the Partner Agreement;
fees already paid are generally non-refundable except where required by law or otherwise agreed;
transaction processing fees relating to completed orders remain payable;
outstanding balances may remain payable following termination.

For complete details, Store Operators should refer to the HiyaOrder Partner Agreement.

9. HiyaOrder 30-Day Satisfaction Guarantee

Where a Store Operator qualifies for the HiyaOrder 30-Day Guarantee, the following applies:

HiyaOrder is confident that its Platform and Services can help hospitality businesses increase direct ordering opportunities, improve customer engagement and retain more value from their existing customers.

If an eligible Store Operator is not completely satisfied with the HiyaOrder service during the first 30 days following activation, HiyaOrder will refund the applicable subscription fee in full, paid during that initial period, subject to the conditions of this Guarantee.

The Guarantee is subject to:

the Store Operator completing the onboarding process;
the Store Website and Platform being activated;
the Store Operator providing reasonable access and cooperation during setup;
the Store Operator using the Platform during the trial period; and
the request being submitted within 30 days of activation.

The Guarantee applies only to subscription fees and does not include:

transaction processing fees;
third-party charges;
optional services;
custom development work;
charges outside the agreed subscription plan.

The Guarantee does not constitute a guarantee of specific sales levels, revenue increases, customer numbers or business performance.

10. HiyaOrder Platform & Intellectual Property

HiyaOrder provides the technology, software, systems and infrastructure that power our digital ordering solutions.

This includes, where applicable:

the HiyaOrder Platform;
software and source code;
Website infrastructure;
hosting environment;
technical systems;
design frameworks;
development tools;
documentation;
processes;
and related technology.

All intellectual property rights relating to the HiyaOrder Platform, this Website and associated technology remain the property of HiyaOrder or its licensors.

You may access and use this Website solely for legitimate business enquiries and evaluation of HiyaOrder services.

You must not, without prior written permission from HiyaOrder:

copy;
reproduce;
modify;
distribute;
reverse engineer;
commercially exploit;
extract;
or create derivative works from any HiyaOrder intellectual property.

Store Operators retain ownership of their own business assets, including:

business name;
brand identity;
logos;
menus;
photographs;
marketing materials;
and content supplied by them.

Details regarding the use of Store branding, website assets, customer information, marketing data and Platform services are governed by the HiyaOrder Partner Agreement (Including the Website & Software Subscription Agreement).

11. Store Branding, Content & Customer Information

Store Operators remain responsible for providing accurate business information, branding, menus, images and other content used within their HiyaOrder-powered digital presence.

HiyaOrder may use such information solely for the purpose of providing, operating, supporting, improving the Services and fulfilling its obligations under the HiyaOrder Partner Agreement and applicable law.

The rights and responsibilities relating to Store content, customer information, marketing data and Platform services are governed by the HiyaOrder Partner Agreement.

12. Marketing Claims, Case Studies & Business Results

HiyaOrder provides tools, technology and support designed to help hospitality businesses improve their direct ordering capability, customer engagement and operational efficiency.

Our Website may include:

customer testimonials;
case studies;
examples;
business results;
performance statements;
promotional claims;
and other marketing information.

These are provided for illustrative purposes only and individual results will vary depending on factors including:

business model;
location;
customer demand;
menu;
pricing;
marketing activity;
customer engagement;
operational performance;
and other commercial factors.

While HiyaOrder aims to provide effective technology solutions and support, we do not guarantee:

specific sales increases;
increased customer numbers;
revenue growth;
increased profitability;
business success;
or identical results to those achieved by other businesses.

Any testimonials, examples or case studies represent individual experiences and should not be interpreted as a guarantee of future performance.

13. Third-Party Services & Integrations

The Website and HiyaOrder Platform may include integrations with third-party providers.

These may include:

payment providers;
communication services;
analytics providers;
delivery services;
software integrations;
technology partners.

Third-party services may be subject to their own terms and privacy policies.

HiyaOrder is not responsible for the availability, performance or policies of third-party services.

14. Availability of This Website

We aim to keep this Website available and functioning properly.

However, temporary interruptions may occur due to:

maintenance;
updates;
technical issues;
security measures;
internet failures;
third-party service interruptions;
circumstances beyond our reasonable control.

We do not guarantee that this Website will always be available, uninterrupted or error-free.

15. Disclaimer & Limitation of Liability

The information provided on this Website is supplied for general information purposes.

To the fullest extent permitted by law, HiyaOrder excludes liability for:

indirect losses;
loss of profits;
loss of revenue;
loss of business opportunities;
loss of goodwill;
business interruption;
reliance on information published on this Website.

HiyaOrder does not guarantee that use of the Platform will increase sales, revenue, customer numbers, profitability or overall business performance.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or personal injury caused by negligence.

16. Privacy & Cookies

Your personal information is handled in accordance with our:

These explain how HiyaOrder collects, uses, stores and protects personal information submitted through this Website in accordance with UK GDPR and applicable data protection legislation.

17. Changes to These Terms

We may update these Terms from time to time to reflect:

changes to our business;
new services;
legal requirements;
technology developments;
improvements to this Website.

The latest version will always be published on this Website.

18. Governing Law

These Terms are governed by the laws of Scotland.

The Scottish courts shall have exclusive jurisdiction over any dispute arising from or connected with these Terms, except where mandatory law provides otherwise.

19. Contact Us

If you have any questions regarding these Terms or HiyaOrder services, please contact us at support@hiyaorder.co.uk

20. Related Legal Documents

Store Operators

Please refer to your:

HiyaOrder Partner Agreement (Including the Website & Software Subscription Agreement).

Customers Using HiyaOrder-Powered Store Websites

Please refer to the policies on the applicable Store website:

Website Terms of Use & Conditions of Sale
Privacy Policy
Cookies Policy
Refund & Cancellation Policy
Allergy & Food Information Guide