Privacy Policy - Hiya Order

1. Introduction

Welcome to hiyaorder.co.uk.

This Privacy Policy explains how HiyaOrder collects, uses, stores and protects personal information when you visit this Website, contact us or enquire about our products and services.

Please read this Policy together with our:

We recommend that you read these documents together, as they form the legal framework governing your use of this Website and, where applicable, the Services we provide.

2. Who We Are

This Website is owned and operated by HiyaOrder.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, HiyaOrder is generally the Data Controller of the personal information collected through this Website.

Where appropriate, we process personal information in accordance with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and other applicable legislation.

3. Information We Collect

Depending on how you interact with us, we may collect:

Business Information

business name;
trading name;
business address;
website;
social media details.
existing online ordering provider (where provided);
software and integration requirements (where provided).

Contact Information

name;
job title;
telephone number;
email address.

Enquiry Information

enquiry details;
business requirements;
messages;
communications;
requested demonstrations.

Technical Information

IP address;
browser type;
operating system;
device information;
cookie identifiers;
pages visited.

Marketing Information

communication preferences;
campaign responses;
newsletter subscriptions;
event registrations.

4. How We Use Your Information

We use personal information to:

respond to enquiries;
arrange demonstrations;
assess business suitability;
communicate with prospective Partners;
provide quotations;
prepare onboarding;
create and administer Partner accounts;
configure the HiyaOrder Platform and related services;
manage prospective and existing Partner relationships;
maintain records of enquiries, meetings, demonstrations and business communications;
improve our Website, products and services;
analyse Website performance;
provide customer support;
send marketing communications where permitted by law; and
comply with legal and regulatory obligations.

Where you decide to become a HiyaOrder Partner, personal information collected during the enquiry process may also be used to complete onboarding, configure your HiyaOrder Platform, Website and related services, administer your subscription and manage the ongoing business relationship.

5. Lawful Basis

We only collect, use and process personal information where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable legislation. Our lawful bases for processing include:

your consent;
performing or preparing to enter into a contract;
legitimate business interests;
legal obligations.

6. Marketing Communications

Where permitted by applicable law, HiyaOrder may contact you regarding:

products;
software updates;
promotions;
events;
webinars;
newsletters; and
new services.

You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

7. AI & Automated Technologies

To improve our Website and Services, HiyaOrder may use automated technologies, artificial intelligence and machine learning tools to:

respond to enquiries;
improve customer support;
analyse Website performance;
personalise communications;
improve Platform functionality.

Where required by law, appropriate safeguards will be applied.

These technologies are intended to support and improve our services and are not used to make decisions producing legal or similarly significant effects without appropriate human involvement where required by law.

8. Sharing Information

We may share information with trusted service providers including:

cloud hosting providers;
payment providers;
CRM providers;
analytics providers;
email providers;
marketing platforms;
AI technology providers;
legal and professional advisers;
regulators where required.

HiyaOrder does not sell your personal information to third parties.

9. International Transfers

Some trusted service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards will be implemented in accordance with UK GDPR.

10. Data Retention

We retain personal information only for as long as reasonably necessary to achieve the purposes described in this Policy, or for such longer period as required by law, including to:

respond to enquiries;
manage business relationships;
comply with legal obligations;
resolve disputes;
protect legal rights.

11. Your Rights

Under UK GDPR and the Data Protection Act 2018 you may have the right to:

access your personal information;
correct inaccurate information;
request deletion of your information;
restrict processing;
object to processing;
request data portability;
withdraw consent;
complain to the ICO.

12. Security

We take appropriate technical and organisational measures to protect personal information.

However, no Website or internet transmission can ever be guaranteed completely secure.

13. Third-Party Websites

This Website may contain links to third-party websites.

We are not responsible for their privacy practices.

14. Changes to this Policy

We may update this Policy from time to time.

The latest version will always appear on this Website.

15. Contact Us

If you have questions about this Privacy Policy or how HiyaOrder handles personal information, please contact:

Email: privacy@hiyaorder.co.uk

We aim to respond to privacy enquiries as soon as reasonably practicable and in accordance with applicable data protection legislation.

If you remain dissatisfied, you may lodge a complaint with the:

Information Commissioner’s Office (ICO)

16. Related Legal Documents

Please also read our:

Together, these documents form the legal framework governing your use of this Website and, where applicable, the Services we provide.