Cookies Policy - Hiya Order

1. Introduction

Welcome to hiyaorder.co.uk.

This Cookies Policy explains how HiyaOrder uses cookies and similar technologies when you visit this Website.

Cookies help us operate the Website, improve your browsing experience, understand how visitors use our Website and support enquiries about our products and services.

Please read this Policy together with our:

We recommend that you read these documents together, as they form the legal framework governing your use of this Website and, where applicable, the Services we provide.

2. Who We Are

This Website is owned and operated by HiyaOrder.

HiyaOrder uses cookies and similar technologies in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and other applicable legislation.

3. What Are Cookies?

Cookies are small text files placed on your computer, tablet, mobile phone or other device when you visit a website.

They allow the Website to recognise your device, remember certain information and improve your browsing experience.

Some cookies are removed when you close your browser (session cookies), while others remain on your device for a period of time (persistent cookies).

4. Why We Use Cookies

We use cookies and similar technologies to:

operate and maintain this Website;
remember your preferences;
improve Website performance;
understand how visitors use our Website;
analyse Website traffic;
support enquiries, demonstrations and prospective Partner onboarding;
improve our products and services;
personalise your browsing experience;
measure the effectiveness of marketing campaigns;
maintain Website security; and
detect fraud or misuse.

5. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of this Website.

They enable features such as:

Website navigation;
security;
fraud prevention;
enquiry forms;
cookie preference management; and
basic Website functionality.

Without these cookies, certain parts of the Website may not function correctly.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with this Website.

They may collect information such as:

pages visited;
time spent on the Website;
understand how visitors interact with enquiry forms;
navigation patterns;
device information;
technical errors;
and general usage statistics.

Where reasonably possible, this information is collected in an aggregated or anonymised form.

Functionality Cookies

These cookies remember choices you make to improve your experience.

For example:

language preferences;
accessibility settings;
enquiry form preferences;
cookie consent choices;
and other Website customisations.

Marketing Cookies

Where you have provided your consent, these cookies may be used to:

measure marketing performance;
personalise content;
understand campaign effectiveness;
support future marketing activities;
and provide more relevant advertising.

Marketing cookies will only be used where you have provided the necessary consent, where required by law.

6. Third-Party Cookies

Some cookies may be placed by trusted third-party providers supporting this Website.

These may include:

analytics providers;
CRM providers;
marketing platforms;
cloud hosting providers;
embedded video services;
communication providers;
AI technology providers; and
other trusted technology partners.

We do not control third-party cookies placed by external providers and recommend reviewing their own privacy and cookies policies for further information.

7. Managing Your Cookie Preferences

When you first visit this Website, you may be asked to choose your cookie preferences.

Where available, your cookie preferences are managed through our cookie consent platform and may be updated at any time.

You may also manage cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality and performance of this Website.

Your cookie preferences will normally be remembered for future visits unless you change or withdraw your choices.

8. Changes to this Policy

We may update this Cookies Policy from time to time to reflect:

changes in legislation;
technological developments;
operational improvements;
new Website features; or
changes to our cookie practices.

The latest version will always be published on this Website.

9. Contact Us

If you have any questions about this Cookies Policy or the use of cookies on this Website, please contact us at privacy@hiyaorder.co.uk.

We aim to respond to cookie and privacy enquiries as soon as reasonably practicable and in accordance with applicable data protection legislation.

If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Related Legal Documents

Please also read our:

Together, these documents form the legal framework governing your use of this Website and, where applicable, the Services we provide.